Showing posts with label business etiquette. Show all posts
Showing posts with label business etiquette. Show all posts

Thursday, September 25, 2014

Kill 'Em With Kindness

Today I'm going to have a little bitchfest about niceness.  Or not-niceness.  Whatever it is, I'm going to complain about people being jerks.  Specifically, over the last 24 hours.

Right away, I'm sure you could conjure up a situation where some stranger was a big fat jerk face to you recently.  Something that makes you squint with pissedoffness when you think about it.  I have  bunch of them that regularly occur and really light a fire under my ass.

1- People who walk into an establishment before you and let the door slam shut on you.
2- People who walk in behind you and don't say thank you (or smile or even look at you) when you hold the door open for them.  
3- People who are polite enough to hold a door, but can't figure out that "you're welcome" is the correct response to "thank you."
4- People who look at you like you're an idiot when you smile at them as you walk past each other in public.
5- People who cut in front of you in line at a store because clearly they never figured out how a line works.  Get in the back, Jack!

Those are five of my favorites.  I would like to give honorable mention to grammatical issues like those who think an apostrophe means you pluralized a word.  Louise's farts vs. Louises farts..... the first one is about farts that belong to Louise.  The second one pertains to flatulence created by a group of people called Louise.  And "car's" means that something belongs to a car.  "Cars" means more than one car.  It's really the worst!  It's apostrophe abuse.


Reading back, I've come to realize that I have a lot of issues involving door etiquette, don't I?

Anyway, I learned something new about "being too nice".  There is no such thing as being too nice when you're in business.  I've been criticized for "being too nice" to my clients when I don't charge for certain things that most other people charge for.  Most of the time it's because of some kind of human error.... and God knows I've got my own list of human errors that I've made!  So, sometimes I don't charge people for things like forgetting to cancel every once in a (long) while, or if they urgently need my help at the last minute because they (infrequently) forgot to call me.  Random stuff happens.   (But I DO have limits.)

As a benefit, it is that those little acts of understanding people for being human and making mistakes that usually improves and strengthens the bond with me and my clients.  BEING NICE HELPS.

Let me give you an example.

Exhibit A:  (I really don't need the A...there was only one situation today, but it sounds fancy to call it Exhibit A.)  (Don't give me crap, because lots of people would've written "....the bond with my clients and myself" in the previous paragraph to sound fancy, which would have been incorrect, so get over my "A")

Exhibit A: 

I need to have straps put on a dress and then get it steamed.  I asked around and someone told me to try a certain place that I've never been to.  So, I did.  I walked in the door and the first person I encountered didn't even turn around and look at me.  The second person, who was behind the counter, looked a little annoyed at being interrupted from....I don't know.  I got kinda nervous because this place did NOT give off the "warm, fuzzy" vibe I would like of someone who will be trying to help me keep my boobs in my dress.

"Can I help you?" They both turned their attention to me at the same time and they sounded as if they had taken a handful of Valium about an hour before I got there.  Enthusiasm was not an option here.

I rambled off what I needed and barely made sense.  As I mentioned, I was nervous.   I don't get nervous in regular situations.  But these two people weren't regular.  They weren't even remotely cheerful.  And I think they lost their smile muscles in some sort of accident.  

The whole thing was horrible.  I felt like they didn't want my business.  And it was a nice looking place, so clearly they must do well at..... something.  For a minute, I took it personally since I can't imagine these people made money being annoyed at everyone who walked in the door.  It must've been me, right?  Did I offend?

I lied and said I'd be back the next day (today) and left.  I made a "U"ey and went to the place I originally planned on going to.

Place #2 is not nearly as nice as the one with The Living Dead running it.  It's a little rundown looking.  However, they've been in business forever and the people working there were cheerful, helpful, and actually looked like they wanted to help me.  And they were freakin' NICE.  


"Too Nice" by some people's standards.  But not mine.  They deserved my business.  They earned it the minute I walked in and they smiled at me.  I will always recommend them to people.  And I will always tell the story why I like them so much.

Unless of course they screw up my dress.  And then I will have to say how nice they are and follow it up with "they don't know squat about sewing shit".   But I'll still mention how nice they are. Because I know that you should always start of the analyzation of a situation by saying something kind.  

It's the nice thing to do.

Before I go, check out these shoes:
Alfani Apryl Mary Janes
Aren't they cute?  Why am I showing you them?   Cuz I keep closing my browser tabs before I remember to save them to my bookmarks.  Now I need to save them here.  I'm using my blog to remind me of crap I want to buy when I have money.  I hope you don't feel used.
They're even cute in the Hooker Leopard, no?

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